Who We Are

At Credit Counsellor, we provide general information about debt solutions to individuals seeking support with their financial situation. Our role is to explain how our service works and, where appropriate, facilitate an introduction to an authorised firm who can carry out a full assessment of your circumstances.

Credit Counsellor operates as a consumer introduction and financial intermediary service. As part of our process, we may gather preliminary information from individuals regarding their financial situation and confirm whether certain basic eligibility criteria may be met before an introduction is made.

Where a consumer wishes to proceed, we can facilitate a connection between the individual and an authorised firm. This may include transferring the enquiry directly or securely sharing relevant information collected during the initial enquiry so that the firm can conduct a full review.

Our role is limited to facilitating introductions and assisting with the preparatory stages leading up to the consumer’s engagement with the authorised firm. We aim to handle all enquiries in a professional and respectful manner and understand that financial difficulties can arise for many reasons, including unexpected changes in personal circumstances.

Credit Counsellor does not provide regulated debt advice. Any advice, assessment, or recommendation regarding a financial solution will be provided solely by the authorised firm following a full review of the individual’s circumstances.

Credit Counsellor may receive a referral fee from authorised firms where a consumer proceeds with a financial solution following their assessment. Any personal information provided will be processed in accordance with our Privacy Policy and applicable data protection laws.